Date:  Jun 6, 2024
Country/Region:  ES
City:  Burgos
Company:  G.A.Aragusa-Burgos, S.A. (GUAB)




INCA03-Customer Quality


 Location:  Antolin ARAGUSA, Burgos, Spain  

Level: Professional


Who are we:

Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and acoustic systems, as well as lighting and other interior systems. We offer comprehensive solutions with a focus on quality, safety, and sustainability. Our products are used in many of the world’s leading car brands. In fact, three out of four cars nowadays, have interiors made by Antolin.

With over 140 plants in 26 countries, Antolin has achieved this strong industry presence through over seventy years of working with our customers in order to develop a complete cycle of component manufacturing, from their conception and design, through the development and validation stages, to their industrialisation and sequenced delivery.

We are working hard on spearheading the transformation that the automotive industry is currently experiencing with regard to vehicle interiors by collaborating with our customers. We do so in order to develop more sustainable and technologically advanced vehicles that are also adapted to the new needs and requirements of their passengers.

As part of this transformation, Antolin is committed to a sustainable business model that focuses on and creates value for all its stakeholders, including its customers, employees, investors, suppliers, and society as a whole.



The aim of this position is to achieve customer satisfaction through continuous improvement of the plant’s production processes and adherence to the quality system.




  • Customer quality direct contact
  • - Customer satisfaction and customer experience (CS/CX)
  • - Advance Product Quality Planning (APQP)
  • - Failure Mode and Effects Analysis (AMFE)
  • - Measurement Systems Analysis (MSA)
  • - Statistical Process Control (SPC)
  • - Product Part Approval Process (PPAP)
  • - Customer Specific Requirements (CSR)
  • - Customer claims management
  • - Problem Solving (8D, Ishikagua, 5Why, 4M’s,…)
  • - Quality related KPI follow up and reporting.
  • - Product and process changes
  • - Lessons Learned
  • -Product / Process Audits


What we are looking for:


  •  Engineering degree
  • 2 Years of experience.
  • Teamwork - oriented approach, resourceful and self-motivated.
  • Strong analytical and problem-solving skills
  • A challenge seeker and enquiring mindset.
  • Enjoy building relationships.


What can we offer you:


  • You will be part of a highly engaged multinational with international career opportunities.
  • We offer you a learning journey adapted to your professional experience.
  • You will work on international projects for world- renowned companies in Automotive sector.
  • You can find an Open Environment to learn new technologies.
  • We can offer you a competitive salary.


Here at Antolin, we are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support diversity in our workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone in a fair and equitable manner. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive work environment.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.  The Company reserves the right to revise the job description at any time.  Duties, responsibilities or activities may change or new ones may be assigned at any time with or without notice.  The employee must be able to perform the essential functions of the position satisfactorily.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.